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E-commerce consumer insight report 2020

Discover what your customers need when buying online, as well as the devices they use, the time they take to purchase and the features they value the most.

Request the FREE report today!


We break down over 3,000 responses into a series of core demographic insights to help you understand what your customers are looking for, all with a string of recommendations to help you improve customer experience and maximise conversion rates.

Key findings include

  • What device they primarily purchase through
  • Where they start their journey
  • How long they take to make a decision
  • The site features they value the most
  • The importance of product descriptions
  • And much more…

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Our ecommerce experience


About It Works Media

We put user experience at the core of everything we do by crafting a campaign which educates and inspires your customer base.

From your site’s structure and technical footprint to organic, fresh and engaging content and outreach, our mission is to increase brand awareness and enhance customer experience like never before. Whether we are delivering SEO or PPC, our main focus is on customer satisfaction. If your consumers have a pleasant user experience, then improvements in ROI, conversion rates and site volumes will naturally follow. Our transparent and tangible results are clear proof that It Works!

Get in touch with us today to discuss how we can boost your rankings through an organic, ethical and customer-focused approach.

Want to know more? Give us a call on 0113 834 3639 or email hello@itworksagency.com.